Skip to the end of navigation

Welcome to the Community!

VAIO - Software & Other Operating Systems

Showing results for 
Search instead for 
Do you mean 
Reply
Rookie
Posts: 2
Registered: ‎10-25-2015
Message 1 of 3 (3,260 Views)
Accepted Solution

Vaio SVT1311W1ES. 'A disk read error occurred. Press Ctrl+Alt+Del to restart'

My vaio SVT1311W1ES is unable to start and says 'A disk read error occurred. Press Ctrl+Alt+Del to restart' . The SSD works fine on another machine and my data is backed up. Tried resetting the BIOS to defaults, but no change. The problem started after the laptop was dropped. No visible signs of damage to the motherboard, connectors or components that I can see. I've tried pressing F8 and F10 on boot up and the Assist button but get same message in each case. Any ideas gratefully received!

Moderator
Posts: 4,666
Registered: ‎03-12-2015
Message 2 of 3 (3,233 Views)

Re: Vaio SVT1311W1ES. 'A disk read error occurred. Press Ctrl+Alt+Del to restart'

 

Hi MartinL

 

Thank you for visiting Sony Community! 

 

Most probably. this is hardware issue since you already done with basic troubleshooting. We highly suggest to visit Sony Authorized Service Center nearest you. Your Vaio SVT1311W1ES is a non-U.S. model. You also appear to be located outside the U.S. 

 

For further assistance, we kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

Rookie
Posts: 2
Registered: ‎10-25-2015
Message 3 of 3 (3,213 Views)

Re: Vaio SVT1311W1ES. 'A disk read error occurred. Press Ctrl+Alt+Del to restart'

Thank you VincentM for your reply. I agree this is likely to be hardware related so I will follow up your suggestion to contact Sony for further help.

 

regards,

 

Martin

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook