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Enthusiast
Posts: 14
Registered: ‎11-06-2017
Message 91 of 124 (1,396 Views)

Re: MDR-1000X Headband Cracks

Just call 1 (800) 222-7669.

The serial number should have 7 digits (starts with 5) and it is locate behind the left side speaker, on the headbend. 

Apprentice
Posts: 20
Registered: ‎01-09-2018
Message 92 of 124 (1,374 Views)

Re: MDR-1000X Headband Cracks

If you were here ileshem, i'd hug you soooo effing hard right now. 

I talked to someone on the phone, and they are suppose to send me two emails , one of which is a shipping label. 

mine have literally come undone on both sides now. crazy. i barely touched these things. 

 

do you know if these have been redesigned? or will they be the same design?

 

i am still paranoid, that they'll find a reason not to send them. until i receive a replacement i'm not holding my breath. lol

 

do i need all the packaging? or do they just want the headphones. and thank you for being here ileshem, i would be lost without you. it only takes one person to save the sanity of another. 

 

Meems

 

 

Apprentice
Posts: 20
Registered: ‎01-09-2018
Message 93 of 124 (1,373 Views)

Re: MDR-1000X Headband Cracks

ohhh, and mine did start with 5
Enthusiast
Posts: 14
Registered: ‎11-06-2017
Message 94 of 124 (1,368 Views)

Re: MDR-1000X Headband Cracks

Happy to help,

I was in the same situation two months ago.

I sent it with the original package but I don't think it is matter.

I got a new pair, the same model with a higher serial number (starts with 541) hopefully they will hold. 

 

Sony told me that they redesign it to hold and don't break.

Apprentice
Posts: 20
Registered: ‎01-09-2018
Message 95 of 124 (1,365 Views)

Re: MDR-1000X Headband Cracks

:-D

I hope they ship em without folding them.
do you remember how long it took you to get the emails after you phoned? i hope they got my email right. its not an easy email address. heh.
Enthusiast
Posts: 14
Registered: ‎11-06-2017
Message 96 of 124 (1,361 Views)

Re: MDR-1000X Headband Cracks

Sony sends the new pair in a new unopened box.
It took couple of hours.
Apprentice
Posts: 20
Registered: ‎01-09-2018
Message 97 of 124 (1,357 Views)

Re: MDR-1000X Headband Cracks

oooh sweet! thanks snooks! yay. clap clap'
Apprentice
Posts: 20
Registered: ‎01-09-2018
Message 98 of 124 (790 Views)

Re: MDR-1000X Headband Cracks

ileshem, if your still around, do you remember how long it took for the replacement, i havent gotten anything back yet, or any email confirmation etc. i had to send it myself via priority because they kept sending me dead UPS links.

 

Enthusiast
Posts: 2
Registered: ‎01-26-2018
Message 99 of 124 (702 Views)

Re: MDR-1000X Headband Cracks

Hey Everyone, 

 

I just thought it'll be a good idea and do my due diligence by reporting the same issue. These headphones (MDR-1000X) are practically new and I already have a crack right by the left earcup. This is unacceptable and I hope that'll my headphones are honored by Sony's recallment department. 

 

Fingers are crossed, Sony. 

 

 

Enthusiast
Posts: 14
Registered: ‎11-06-2017
Message 100 of 124 (696 Views)

Re: MDR-1000X Headband Cracks

It was no more than a week after they got my broken unit.

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