I started my career at Sony 13 years ago, and have since worked in a number of positions. I began as a technical support representative, specializing in computers and networking setups. From there, I worked in our Knowledge Base group writing solutions for a number of products including VAIO computers and Baby Monitors. Because of my technical background, I was promoted to help program our support system, which our agents now use to assist our customers. Soon after, I helped launch the design changes for our support web site. Since November 2012, I’ve served as Community Manager for the Sony Community. These past 13 years have been a lot of fun and I really enjoy being part of the Sony family!