I started working for Sony in 1995 as a Customer Service Representative. After 3 years I was promoted to a Product Specialist. At one time or another I've helped provide support for nearly all of Sony's consumer products: TVs, DVD players, Blu-ray Disc players, home theater systems, cameras and more. After a number of years doing telephone support I was promoted into my present position as a technical writer. Now I create, review, and manage support content for our knowledge base. My primary interest and current responsibilities revolve around digital imaging products like Handycam Camcorders and Cyber-shot & Alpha cameras.
During my off-hours, I am a freelance photographer. Here is brief list of my favorite Sony products: Sony Internet TV powered by Google TV, Alpha Digital SLR Camera, PS3, Xperia ION smartphone, and the DVD Home Theater System.