I’m a Technical Writer for the Sony Knowledge Base Team and have been working for Sony for 17 years. I started my Sony career as a customer service representative, but have since moved up and transitioned roles throughout the company, as needed. I currently specialize in Home Audio and Video products. In addition to helping to manage the Knowledge Base, I am also heavily involved in many of the social media aspects of the company - from videos to blog posts and social media support, I enjoy reading and responding to so many of our loyal consumers. Here are a few products that I seriously cannot live without: Google TV Blu-ray Disc player - home entertainment at its fullest; Sony Tablet S - portability provides entertainment on the go and easily connects to other devices; Sony OLED Z Walkman - the sound quality and the beautiful OLED screen make my friends with iPods jealous.