I am a Technical Writer and Knowledge Base Content Manager. I have been with Sony for 17 years! I love this company and am extremely proud to be a part of the Sony family. I started out as a customer service representative specializing in TV/Video products. Shortly after, VAIO PCs launched and I became a tech specialist for VAIO. (This was when Windows 95 first came out - WOW!) I’ve been a technical writer for seven years - specializing in VAIO, Digital Imaging and Portable Audio products. I'm also part of the Sony Facebook tech support team and assist in creating product support webcasts. My absolute “have to have, would die without them” Sony products would be my VAIO laptop, Tablet, and Walkman; I use my laptop every day and I don’t go anywhere without my tablet (when I can get it away from my kids and husband... more tablets coming soon to my household, for sure!!). My Walkman is my BFF; I listen to it cleaning the house, washing the car, walking, working out, etc. The rest of my family would probably say they can’t live without the PlayStation and, of course, our Sony TVs!